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What personal information do we collect

When you use our platform or services, we may collect the following personal information from you as needed:

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• Name, email address, phone number, and home, business, and billing addressees

• Birth date and gender

• Geolocation

• Payment information such as payment card number, expiration date, and billing address

• Government issued Identification needed to complete the booking (such as passport, driver’s license), and government redress numbers, and tax identification number for vacation property owners

• Travel information and preferences such as favorite accommodation and destinations, and dietary requirements and accessibility needs, as available

• Loyalty programs and memberships information

• Images, videos, and other recordings

• Account ID for social media platforms 

• Communications with us (such as recordings of calls with customer service team for quality control and training purposes)

• The searches and transactions conducted through the platform

• Interactions with you and us like chat and other traveler collaboration tools

• Data you give us about other people, such as your travel companions or others for whom you are making a booking

• Information we receive about you from other TkT2go, Inc. companies and third parties such as our business and affiliate partners and authorized service providers. This may include demographic information, updated contact information, preferences, and purchase history, which we may add to your account or profile and use for market research and analysis purposes

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When you use our platform, we automatically collect the following types of information from your device:

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• IP address

• Unique device identification numbers

• Device type

• Internet browser type (such as Firefox, Safari, Chrome, and Internet Explorer)

• Internet Service Provider

• Operating System

• Mobile carrier

• How your device has interacted with our online services, including the pages accessed, links clicked, trips viewed, and selected features used, together with associated times and dates

• Details of any referring website or exit pages, as well as general geographic location (e.g.country or city)

 

How is your personal Information used

We use your personal information for various reasons described below

 

The Use of Online Sites and Services:

• Book the requested vacation property 

• Provide services related to the booking and/or account

• Create and update your user account on our platform and authenticate you as a user

• Store your search and travel history, accommodation and travel preferences, and similar information about your use of TkT2go.com platform and services, and as otherwise described in this Privacy Statement

• Collect and enable booking-related reviews

• Enable and facilitate acceptance and payments processing, vouchers, and other transactions

• Administer rewards and membership programs

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Marketing and Communications:

• Reply to your questions, provide and process information

• Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information like travel booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Policy

• Enable communication between you and the travel supplier like hotels and vacation property owners

• Market our products and services, optimize marketing efforts to be more relevant to your preferences, and measure and analyze the effectiveness of our marketing and promotions

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Other Business Activity Purposes 

• Conduct surveys, market research, and data analysis

• Maintain, update research, and measure the effectiveness of our sites activities, tools, and services

• Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement

• Maintain security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks

• Comply with applicable laws, protect our and our users’ rights, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process

• Create aggregated or anonymized or deidentified data, which we may use and disclose without restriction where permissible

• Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence requirements

• Operate our business using lawful business purposes and as permitted by law

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Legal bases for processing your information:

We will collect personal information from you only 1. Where the personal information is necessary to perform a contract with you (e.g., manage your booking, process payments), 2. Where the processing is in our legitimate interests and not overridden by your rights (as explained below), or 3. Where we have your consent to do so (e.g., sending you marketing and promotional communications where consent is required). In some instances, we will have a legal obligation to collect personal information from you such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law.

 

Certain countries and regions allow us to process personal information on the basis of legitimate interests. If we collect and use your personal information in reliance on our legitimate interests (or the legitimate interests of any third-party), this interest will typically be to operate or improve our platform and communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, undertaking marketing, or for the purposes of potentially detecting or preventing illegal activities. 

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In case we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will highlight that fact at the time if the request and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). 

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We may in some instances use automatically generated decision-making, for example, to assess suspicious activity and fraudulent transactions on our site. As part of this processing, automated decisions may be made by putting your personal information into a system and the decision is calculated using automatic processes. If the system suspects a fraud risk, this may affect your ability to book on our site. You may have rights in relation to automated decision making, including the ability to request a manual decision-making process instead or contest a decision based solely on automated processing. If you want to know more about your data protection rights, please see the Your Rights and Choices section below.

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How do we share your personal information

We share your personal information as described below and in this Privacy Policy, and as permitted by applicable law.

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• TkT2go, Inc. Companies. We share your personal information within the companies. TkT2go, Inc. companies share, access and use your personal information as described in this Privacy Policy.

• Third-party service providers. We share personal information with third-party service providers in order to deliver the services to you and to operate our (for example, to provide credit card processing, customer service, business analytics, and fraud prevention and compliance purposes, and to tailor our advertisements to your interests). These third-party service providers are required to protect the personal information we share with them and may not use any directly identifying personal information other than to provide services we contracted them for. They are not allowed to use the personal information we share for purposes of their own direct marketing (unless you have separately consented with the third-party under the terms provided by the third-party).

• Business partners and offers. If we promote a program or offer a service or product in conjunction with a third-party business partner, we will share your information with that partner to assist in marketing or to provide the associated product or service.  In most of those cases, the program or offer will include the name of the third-party business partner, either alone or with ours, or you will be redirected to the website of that business with notice. An example of such a business-partner relationship would be a third-party loyalty program for which you could earn points by completing a booking on our platform.

• Travel companies. We share personal information with travel-related suppliers such as hotels, insurance, vacation rental property owners and managers. Please note that travel suppliers may contact you to obtain additional information if and as required to facilitate your booking or to otherwise provide the travel or associated services.

• Legal rights and obligations. We may disclose your personal data to enforce our policies, or where we are allowed (or required) to do so by applicable law, such as when requested by a law enforcement or governmental authority, in connection with actual or proposed litigation, or to protect and defend our property, people and other rights or interests. We may also share your personal information pursuant to a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments as required by law or legal process.

• Corporate. We may share your personal information in connection with a corporate transaction, such as a merger, divestiture, consolidation, assignments or asset sale, or in the unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.

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Your Rights and Choices

Your rights and choices with respect to your personal information, are specified below:

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• You may change your communication preferences and update the accuracy of your information by contacting us using the information in the Contact Us section below

• You can control our use of certain cookies by following the guidance in our Cookie Statement, below

• If you no longer wish to receive marketing and promotional emails, you may contact us to request that action from us. Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important transactional and account-related messages from which you will not be able to unsubscribe

• For our mobile version of the website, you can view and manage notifications and preferences in the settings menus of your operating system

• In case that we require your permission for processing your personal information, you may withdraw that permission at any time by contacting us. Withdrawing your permission will not affect the lawfulness of any processing that occurred before you withdrew permission and it will not affect our processing of your personal information that is conducted in reliance on a legal basis other than permission.

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Certain countries and regions provide their residents with additional rights relating to personal information. These additional rights vary by location (country and region) and may include the rights to:

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• Request a copy of your personal data

• Request information about the purpose of the processing activities

• Remove your personal information

• Object to our use or disclosure of your personal information

• Restrict the use of your personal information

• Port your personal information

• Request information about the logic involved in our automated decision-making used in our fraud prevention practices and the result of such decisions

• Opt-out of the sale of your personal information

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You may have the right to complain to a data protection authority about our collection and use of your personal information. However, we encourage you to contact us first so we can do our best to resolve any concern that you may have. Our contact information is in the Contact Us section below. 

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For California residents:

California residents may exercise the following rights:

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• Request a copy of your personal information.

• To request the deletion of personal information.

• To opt out of the sale of personal information please contact us directly. 

• Request disclosure of personal information sold or disclosed for a business purpose

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International Data Transfer

The personal information we process may be transmitted or transferred to countries other than the country of your residence. Those countries may have data protection laws that are different from the laws of the country of your residence.

The servers for our platform are located in the United States, and third-party service providers operate in many countries around the world. When we collect your personal information, we may process it in any of those countries.

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Security

Your safety is important to us and we want to reassure you that by using our platform and all associated tools and services, and we are taking appropriate actions to protect your personal information. 

 

Our Records

We will hold your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We will aggregate, deidentify, or anonymize your personal information if we need to use it for analytical purposes or trend analysis for longer periods of time.

How we determin the length of a retention period:

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• The duration of your relationship with us, including any open accounts you may have with TkT2go, Inc. companies, or recent bookings or other transactions you have made through our platform

• Whether there are any current and relevant legal obligations affecting how long we can keep your personal data, including contractual obligations, litigation holds, statutes of limitations, and regulatory investigations

• Whether we are legally obliged to your personal information, such as laws requiring us to hold records of your transactions with us

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Cookie Statement

Cookies

Cookies are small files to your computer or mobile device when you visit most websites. We may deliver cookies (first party cookies) or they can be delivered by a third-party partners or suppliers (third-party cookies). Cookies can be either session cookies or persistent cookies. Session cookies enable sites to recognize and link your actions as a user during a browsing session and expire at the end of each session. Persistent cookies are stored on your system or device until they expire. Those help us recognize you as an existing user. You can delete them before the expiration date.

Other technologies

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• Web beacons, gifs, and clear gifs are small graphics, each with a unique identifier that are embedded invisibly on sites and in emails. Web beacons allow us to know if a certain page was visited and if ad banners on our sites are effective. We also use web beacons in our HTML-based emails. This lets us know if our emails have been opened by recipients, which helps us to gauge the effectiveness of certain communications, promotions, and marketing campaigns.

• Pixels are small objects embedded into a web page that are not visible to the user. We use pixels to deliver cookies to your computer, monitor the activity on our sites, and deliver online adverts.

• Tags are small pieces of HTML code that tell your browser to request certain content generated by an ad server. We use tags to show you relevant advertising and promotions.

• Scripts are pieces of JavaScript code that automatically launch when webpages loads, they determine whether users view associated advertisements.

• Local Storage Objects, such as HTML 5, are used to store content and preferences. Third-parties with whom we partner to provide certain features on our site to display advertising based upon your web browsing activities use Local Storage Objects to collect and store data.

• Proximity based beacons send one-way signals over very short distance and communicate with associated mobile apps installed on your mobile phone. Beacons communicate with your device only when you are in close proximity and only if you have given consent within the specific mobile app.

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All of the technologies described above will be collectively referred to in this Cookie Statement as “cookies”.

TkT2go, Inc. use of cookies

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At TkT2go, we use cookies for a number of reasons, including to:

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• Help us improve your experience when you are visiting our sites

• Fulfill transactions and ensure our sites perform as correctly

• Remember your settings, such as language, location, or currency

• Enable you to find the previous travel searches

• Provide you with relevant advertising and marketing and analyze performance of the ads

• Identify errors on our websites

• Help with data protection and potentially detect and investigate malicious or fraudulent activity

• Help us understand traffic to our site, including time and date of the visit and other information

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Types of information collected by cookies

The types of information that we collect through cookies include:

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• IP address

• Device ID

• Viewed pages

• Operating system

• Browser type

• Search information

• Internet Service Provider

• Interaction with ads

• Referred links or URLs

• Features used 

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See the above Personal Information We Collect section for more information on what types of information are collected automatically.

Types and functions of cookies

Essential Cookies

Certain cookies are ‘essential’ for our site to function correctly. Essential cookies are necessary for you to navigate our site and use certain features. These cookies are also used to remember security settings that allow access to specific content. We also use essential cookies to collect information on which web pages visitors go to most frequently, so we can improve our online services. You are not able to opt out of essential cookies.

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Other Types of Cookies

We also use other types of cookies to make our site more functional and relevant to you:

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• Functional Cookies. Functional cookies enhance your experience on any TkT2go company’s site.

• We want to make sure when you visit our site, your preferences (such as your language preferences), settings, and previous searches are remembered. 

• Analytics Cookies. We use analytics cookies to:

• Understand our site’s performance including the number of visitors, the length of stay on the site, and which parts of the site are most visited. We can see details about how visitors interacted with the site, like the number of clicks visitors made on a given page, their mouse activity and scrolling, the search words visitors used, and the text visitors enter into

• Testing different designs and features for our site

• Monitoring how the visitors find our sites

• Determine effectiveness of our advertising

• Improve our services, including user experience 

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For analytics, our third-party service providers may use cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. For example, we use Google analytics cookies to monitor the performance of our sites. Our ability to process and share information collected by Google Analytics about your visit to our sites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. This Cookie Statement does not cover such third-parties’ use of your information.

Some analytics cookies can perform tasks similar to essential and/or functional to online services like enabling site updates and testing changes on a site.  

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• Advertising Cookies. TkT2go and our third-party advertising partners may use advertising cookies to show you advertisements both on and off our sites that are based on your interests. We may allow third-parties to collect information about your online activities through cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. These third-parties include business partners who collect information when you view or interact with one of (1) their advertisements on our sites or (2) our advertising or booking information on their sites and advertising networks, which collect data about your preferences when you view or use one of the advertisements or tracking mechanisms they place on many different websites on the Internet. Our partners may make assumptions about your interests, characteristics, or preferences and add you to groups based on those assumptions in order to show you tailored advertisements. TkT2go does not have access to the cookies these third-parties may use to collect information about your interests, and the information practices of these third-parties are not covered by this Cookie Statement or our above Privacy Policy. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. 

 

• Your information choices

You can choose not to receive online advertising on this site and other sites and learn more about opting out of having your information used for tailored advertising purposes by accessing one of the following resources:

• For EEA, Switzerland, and UK: http://www.youronlinechoices.eu/

• For Canada: http://youradchoices.ca/choices/

• For U.S. and rest of world:

  • http://www.aboutads.info/choices/

  • http://optout.networkadvertising.org/

Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will not be tailored to your preferences.

How to manage your cookie preferences?

You can set or amend cookie preferences in your web browser controls but please remember if you do choose to reject cookies, your access to some of the functionality and areas of our site may be limited.

Do-Not-Track Signals and Similar Mechanisms.

Some web browsers may send "do-not-track" signal to sites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always certain whether users intend for these signals to be sent, or whether they are aware of them. Participants in the leading Internet standards-setting organization that is addressing this issue are in the process of determining what, sites should do when they receive such signals. We currently do not take action in response to these signals. If and when a final standard is established and accepted, we will reassess our sites’ responses to these signals and make appropriate updates to this Cookie Statement.

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Contact Us

If you have any questions or concerns about our use of your personal information, please contact us via email to booking@tkt2go.com 

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Updates to Privacy Statement

We may update this Privacy Statement in response to changing laws or technical or business improvements. You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the top of this Statement.